Plumbing emergencies do not wait for business hours, and neither do we. When something goes seriously wrong, we are a phone call away, any hour, any day, across York Region, Bradford and North York.
Some plumbing problems can wait for a scheduled appointment. Others cannot: a burst pipe flooding your basement, a sewage backup, a water heater failure in the middle of winter or a leak you cannot shut off. For those moments, we offer homes and businesses genuine 24/7 emergency response, every day of the year, across York Region, Bradford and North York.
When you call 289-470-6221, we ask what you can see, tell you what to shut off and get a plumber on the way.
You get the price in writing before we start, whatever the hour, and the repair is done by licensed and insured plumbers who guarantee their workmanship.
The first job at any emergency is stopping the water. The second is giving you the price before we fix anything.
Straightforward, no-surprise service from the first call to the final test.
Call any hour. We get the key details and tell you what to shut off until we arrive.
A technician is sent out right away, prepared for common emergency scenarios and equipped to act immediately.
On arrival, our priority is stopping the water and containing the damage before anything else.
Once the situation is stable, we explain what is needed and give you an upfront price before any repair work begins.
Calls about frozen lines climb every January. In Keswick, Sutton and Jackson's Point, the usual cause is a converted cottage: supply lines in a crawl space or along an exterior wall that freeze fast when the wind comes off the lake. Elsewhere it is often a hose left connected to an outdoor tap.
We find the frozen section and thaw it. Before the water comes back on, we check the line for splits and repair any we find. If a line has already burst, shut off the main valve and call. See pipe repair and leak detection, our Keswick plumbing page and how to prevent frozen pipes in York Region.
If water is coming through a ceiling or spreading across a floor, shut off the main water valve before anything else. In most York Region houses, it is in the basement where the water line comes through the front foundation wall, usually beside the water meter; in a house or cottage without a basement, look in a utility closet or the crawl space. Turn a round handle clockwise until it stops, or turn a lever a quarter turn so it sits across the pipe. If water is near outlets, switch that circuit off at the breaker, but only if you can reach the panel from a dry floor; if water is near the electrical panel itself, stay away from it and call your local hydro utility. On a property with a private well, switch off the well pump. Then open the lowest tap in the house to take the pressure off and call 289-470-6221. Our guide on what to do in a plumbing emergency before we arrive covers the other first steps.
What people want to know when they are calling us at the worst possible moment.
Round-the-clock emergency plumbing response is available in every community we serve.
Do not wait and hope it gets better. Call now: we are available around the clock, every day of the year, across York Region, Bradford and North York.
